Disputes & Chargebacks

Learn about our refund policies before disputing

Before Filing a Chargeback

Please contact our support team first. We can often resolve issues much faster than your bank, and unnecessary chargebacks may affect your account.

Understanding Chargebacks

What happens when you dispute a charge with your bank

Our support team can often resolve issues faster than a bank dispute. We're here to help!

Disputes Take Time

Bank chargebacks typically take 30-90 days to resolve and may require documentation from you.

Account Implications

Filing a chargeback for a legitimate order may result in account restrictions.

Common Issues & Solutions

Choose the best resolution path for your situation

Missing or Wrong Items

Contact support for quick resolution or refund

Quality Issues

Request a refund within 24 hours of delivery

Never Received Order

Check tracking first, then contact support if needed

Unauthorized Charge

If you didn't make this order, contact us immediately

Our Refund Policy

What's Refundable:

Missing items from your order
Wrong items delivered
Damaged items (with photo evidence)
Orders never delivered
Quality issues reported within 24 hours

What's Not Refundable:

Orders correctly delivered and received
Items refused due to failed ID verification
Change of mind after delivery
Requests made after the refund window closes

Age-Restricted Items

Refunds for alcohol and tobacco products require additional verification due to regulatory requirements. These refunds may take 3-5 business days to process.

Need Help?

Our team is here to help resolve your issue quickly